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A Negative On ebay!!!
Filed Under Daddy Posts
I’ve been buying and selling stuff on eBay for years. I don’t do a whole lot of business there, but I’ve got 39 transactions under my belt and until yesterday, I had a 100% positive feedback score. Most of the stuff I sell are things my kids have outgrown or never used. Toys, mostly, but sometimes clothes, provided they still have the tags on them. I’m very honest when describing the items I’m selling and take pride in my reputation on ebay. So you can imagine my horror yesterday when I checked to see if the two people I had just dold items to had left feedback for me, only to find a big red “negative” symbol at the top of my feedback list!
We purchased a Fisher Price Brilliant Basics walker for my daughter Grace who – because of her developmental delays – didn’t walk until very late. At the time we thought it would help her, but she just wasn’t ready for it. The walker was in the “general population” for less than a month and was hardly used. I packed it back in it’s original box and put it in the basement where it’s been for over a year. I’ll periodically walk around the basement looking for stuff to sell, and when I saw this I figured why not give it a try. Well, the item sold, so I cleaned it with a Chlorox wipe, packed it up in the original box and shipped it off.
The person who received it said, “Listed as barely used; more like well-loved; wheels worn; some dirt; otherwise ok.” I was furious! Our home is entirely hardwood floors – no carpet. Any plastic toy is going to show some where even after a few days. Some dirt?! I would have eaten a meal off of that toy after the cleaning I gave it. And here’s the part that really killed me, even though this person was “ok” with it, they still decided to give me a negative rating. At least give me a “neutral” rating if you were “ok” with it.
I countered the feedback with a reply and wrote a personal letter to the buyer telling them I’m sorry they felt the way they did, but I didn’t think I deserved the negative feedback. I told them that I wished they had written me directly before ruining my perfect score.
I’m still waiting for a reply…
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3 Responses to “A Negative On ebay!!!”
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sorry to see you have experienced what every eBAY seller will eventually!
My only weapon against unfair feedback is to not give feedback until i recieve it and usually respond in kind.
dont give up.
larry
I do a little business on ebay, too, and am up to a whopping 26 transactions. Every time I make a sale, I wait with crossed fingers until the rating comes in. I am as honest as possible, but there are just folks who are impossible to please. Sorry you ran into one of the jerks.
so sorry you dealt with this. I am an Ebay powerseller, and it is SO unfair how Ebay now has the feedback system set up. NO negatives can be left for buyers, not even neutrals! ONLY positive! I am dealing with a buyer who purchased two items from me. NO communication, NO payment, NOTHING for a week. So I am guessing she changed her mind, I go in and open the unpaid item case to get my fees back and relist. LOW AND BEHOLD the day I open the case she suddenly appears on planet earth! Pays me but with a snippy remark. Now with Ebay, sellers are sitting ducks, she can neg me for only trying to get my fees back and I can not do a thing in return to her. SIGH!